FAQ

Q: What is PALS

A: PALS is a dog accessory brand dedicated to providing stylish and functional products for you and your furry PALS.

 

Q: How can I place an order?

A: You can easily place an order on our website by browsing our product categories, selecting your desired items, and proceeding to checkout. Follow the prompts to provide your shipping and payment information, and you're all set!

 

Q: What payment methods do you accept?

A: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

 

Q: How long will it take to receive my order?

A: Delivery times may vary depending on your location and selected shipping method. Once your order is processed, you will receive a confirmation email with estimated delivery times.

 

Q: Do you offer international shipping?

A: Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on your location.

 

Q: What is your return and exchange policy?

A: We offer a hassle-free return and exchange policy within 30 days of delivery. Please refer to our Return and Exchange Policy section for more details.

 

Q: How can I become an ambassador for PALS?

A: We're thrilled to have you join our ambassador program! Simply reach out to us via email at [Ambassador Email] for more information on how to get started.

 

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email that you can use to track the status of your delivery.

 

Q: Do you offer custom or personalized products?

A: At this time, we do not offer custom or personalized products. However, we continually update our product offerings, so be sure to check back for new arrivals! 

 

Q: How can I contact customer support?

A: Our dedicated customer support team is here to assist you. You can reach us via email at info@walkwithpals.com